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Testimonials |
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Our practice
has been associated with MedTask since January 2001. MedTask has allowed a one doctor
surgical subspecialty office to manage with only one employee - a nurse/office manager
staff member. This would not be possible without the product.
Plusses of the product - MedTask is an emerging business so they are
invested in responding to user requests. I have entered many requests as I have
managed two other much larger practices with more expensive and more complex management
systems, (Alcon Systems and Medical Manager). The former system has more reporting
components which is a plus. Both of these systems were very very expensive and price
many small offices out of the market. Medical Manager is very user unfriendly and
unwieldy. As I remember most reports were not too useful. MedTask is simply stated
and requires really no training to use if you have utilized other medical management
systems. Visually it drives itself. The screen image is clear and easily understood.
The support response to concerns is timely - within the hour - and if they cannot
settle the issue during that time, there is a response, that at least, they are
working on it and will get back with you. (This is really important to me, to know
that my message was received as opposed to voice mail - you never know...) The use
of email for communication is great - there is a tracking log of concerns both from
and to the office. The only down side is when the power goes out!
Our claims are sent out every night. The time for payment window is
definitely quick on claims filed with local carriers, generally within the month.
Very seldom are problems found with claims, and when there are, MedTask is involved
in the problem solving. They do not leave you out to dry, alone.
One great asset is the ability to connect from any site - home, office,
on the road. Formerly, I needed to buy software to get the business accessed from
home. The ease of online access is unbeatable.
As I have relatively few claims - less than 100/month, each for a
relatively large charge, it is imperative to me they get sent correctly. This has
been the case as the software has had very few bugs. Other products have given me
fits, trying to troubleshoot their software errors.
The price is exceptional for what I get out of the product. I only
hope with time it becomes even better. The feature of detailed reporting options
is very important in office management. I have the ability to have many insurance
companies listed for each patient. Patients' insurance change all the time and we
need and have the ability to change this from our office. I appreciate the security
encoding of the product.
Jody Coale BS RN
for James P Thomas MD LLC |
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